Sense experienced a minor incident on July 29, 2024 affecting Messaging Chrome Extension and Messaging Web Portal, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2024, 03:55 PM UTC
We have received reports of users facing intermittent delays when attempting to navigate and use the messaging product within the UI and Extension. Our team is actively investigating and we’ll provide updates as soon as we learn the cause
- monitoring Jul 29, 2024, 04:22 PM UTC
After reviewing our team found the cause for the delays and we are now seeing stability across all products. Our team will continue to monitor to ensure we do not see this recur. If you believe you are still experiencing delays within the UI, please submit a ticket with our Support team at https://support.sensehq.co/hc/en-us/requests/new
- resolved Jul 29, 2024, 05:00 PM UTC
Our team has monitored and we're continuing to see stability across all platforms. We will continue to review throughout the day, but please reach out to our Support team at https://support.sensehq.co/hc/en-us/requests/new if you believe you are still seeing this occur for any user