Sense experienced a minor incident on August 30, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 30, 2024, 04:45 PM UTC
Our team has identified an instance that affected intermittent customers in our note writeback processor which caused duplicate messaging note writebacks to populate in the ATS record on August 29th, between 08:30am to 10:30am PST. Our team was able to isolate the anomaly and correct this to prevent any other duplicates from populating. We are currently working to remove any duplicate notes that appeared during this time, and will work with all ATS partners affected to ensure this can be corrected. Please don’t hesitate to reach out to our Support team for any questions or concerns you may have at https://support.sensehq.co/hc/en-us/requests/new