Sense experienced a major incident on January 6, 2025 affecting Web Portal and Messaging Chrome Extension, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 06, 2025, 01:50 PM UTC
Our team has received reports on being unable to log into the Sense webpage, or unable to navigate between pages intermittently for some users. We are actively investigating this issue and will provide updates as we receive them.
- monitoring Jan 06, 2025, 02:05 PM UTC
Our team has identified and corrected the issue that was preventing some users from logging into Sense or navigating through pages. We are currently monitoring to ensure we don't see this recur, and will update here after seeing success across all users, or any other information we receive. If you believe you are still experiencing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
- resolved Jan 06, 2025, 02:30 PM UTC
After monitoring, we have confirmed that we are seeing standard network traffic across Sense, and successful logins from all affected users. If you believe you are still experiencing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new