Sense experienced a critical incident on January 24, 2025 affecting Sense Learning Center, lasting 4d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2025, 06:30 PM UTC
We have received reports of the Sense Learning Center being unavailable to users at this time. We have engaged our downstream vendor to determine the root cause and get this up and running for all users once more. This does not affect any functionality of the Sense product. We'll continue to provide updates as we receive them
- identified Jan 27, 2025, 04:16 PM UTC
Our team has identified the root cause and is continuing to work with our downstream vendor on having the Sense Learning Center restored for all users. No Sense products are impacted during this downtime of the Learning Center. We'll continue to provide updates as we receive them
- monitoring Jan 29, 2025, 02:30 PM UTC
After working with our downstream vendors, our team has restored functionality to the Sense Learning Center. All courses and available knowledge material are accessible for all users once more. We will continue to monitor over the next few hours to ensure we don't see any new reports or issues with the Learning Center and will provide another update once confirmed no new issues arise. If you believe you are still facing errors attempting to access the learning center, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
- resolved Jan 29, 2025, 05:01 PM UTC
After monitoring the stability and usage of the Learning Center, we have confirmed that everything is working as expected for all users. We will continue to make improvements internally to ensure we don't see this recur in the future. If you believe you are still facing errors attempting to access the learning center, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new