Sense experienced a critical incident on April 25, 2025 affecting Web Portal and Messaging Chrome Extension and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 25, 2025, 01:30 PM UTC
We have received reports of users running into API errors when navigating in Sense or unable to access their Sense number when using the platform or extension. Our team has identified the root cause and have deployed a fix to correct this. We are actively monitoring to ensure we don't see this recur and we will provide an update once confirmed fully resolved. If you believe you are still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new.
- resolved Apr 25, 2025, 02:30 PM UTC
After monitoring, we are showing successful API returns and receiving confirmation of users able to access their Sense numbers and messaging history as expected once more. Our team will review and put measures in place to prevent this from recurring in the future. If you believe you are still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review as received.