Resolved after 2 hours 7 minutes, affecting FI-EPYC (🇫🇮 HT [9454P] vulpes) and FI-EPYC (🇫🇮 HT [9454P] vulpes - VM Status), on November 7, 2026.
We have now resolved the issue on hel-9454p-vulpes. The node is back online and all VPS servers hosted on it are reachable again. As compensation for the downtime, we have credited 2 days of service to all affected users. The credit has been applied automatically, so no action is needed on your part. Thank you for your patience, and we apologize for the disruption this caused.
Affected components
Update timeline
- identified Nov 07, 2026, 11:49 PM UTC
We have identified that hel-9454p-vulpes is currently unavailable due to a failure of the network interface driver on the node. VPS servers hosted on this node are unreachable while this is being resolved. Our team is performing an upgrade of the Linux kernel and a reboot of the node to restore connectivity. Once it is back online, we will update the NIC driver and kernel to address the underlying cause and prevent a recurrence. We apologize for the disruption.
- resolved Nov 08, 2026, 01:56 AM UTC
We have now resolved the issue on hel-9454p-vulpes. The node is back online and all VPS servers hosted on it are reachable again. As compensation for the downtime, we have credited 2 days of service to all affected users. The credit has been applied automatically, so no action is needed on your part. Thank you for your patience, and we apologize for the disruption this caused.
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