SendGrid incident

Missing usage alerts for subuser accounts

Notice Resolved View vendor source →

SendGrid experienced a notice incident on October 13, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 08:10 PM UTC
Resolved
Oct 13, 2025, 07:55 PM UTC
Duration
—
Detected by Pingoru
Oct 13, 2025, 08:10 PM UTC

Update timeline

  1. resolved Oct 13, 2025, 08:10 PM UTC

    Our engineers have investigated and resolved an issue with usage alerts related to subuser accounts. Starting October 2, 11:42 AM PST and until October 13, 12:50 PM PST, administrators of parent accounts might not have been able to set up credit usage alerts for subusers. This didn't impact email sending. The issue has been resolved and all impacted services are operating normally.