SendGrid experienced a minor incident on October 20, 2025 affecting Marketing Campaigns and API v3 and 1 more component, lasting 14h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 10:03 AM UTC
We are currently monitoring a Twilio SendGrid service outage impacting multiple components. Customers may have experienced delays or errors when sending mail using Dynamic Templates, accessing or managing Marketing Campaigns (including Campaigns, Automations, Templates, and Stats), and when using Email Accounts and Identity services such as Subuser or Teammate creation, Console login, and IP Access Management. Additionally, Email Advanced Stats data may been delayed or incomplete within the SendGrid Console and API. Please reach out to our support team if you require assistance and believe to have been affected by this issue.
- monitoring Oct 20, 2025, 10:03 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 11:17 AM UTC
We are still seeing issue with the third party vendor and keep monitoring the recovery. Customers may still experience delays or errors when sending mail using campaign automation, accessing and managing Marketing Campaigns (campaigns, automation, external Integration, stats , contacts upload and download). We will provide another update in an hour or as soon as more information becomes available.
- monitoring Oct 20, 2025, 12:33 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 12:54 PM UTC
The third party vendor has implemented a mitigation and is in the process of recovery. As a result, we are also starting to see recovery across affected Marketing Campaigns workflows (campaigns, contacts upload/download, external integration). Customers should start to experience improvements but there might still be delays accessing Marketing Campaigns stats.
- monitoring Oct 20, 2025, 02:19 PM UTC
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Oct 20, 2025, 03:22 PM UTC
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Oct 20, 2025, 04:27 PM UTC
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.
- monitoring Oct 20, 2025, 06:27 PM UTC
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.
- monitoring Oct 20, 2025, 08:55 PM UTC
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in four hours or as soon as more information becomes available.
- monitoring Oct 20, 2025, 11:01 PM UTC
Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 21, 2025, 12:17 AM UTC
We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Oct 21, 2025, 12:47 AM UTC
Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.