SendGrid experienced a minor incident on October 22, 2025 affecting Statistics, lasting 18h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 22, 2025, 09:31 PM UTC
Starting around 1:30 pm PDT on October 22, our engineers began investigating an issue with Marketing Campaign statistics. Users may experience delayed stats and potential duplicate events. Legacy Marketing Campaigns is not impacted. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 22, 2025, 09:56 PM UTC
This incident was due to an outage with a third-party provider, which has been resolved. Marketing Campaigns stats are now caught up and up-to-date. Engineers will continue to monitor system performance. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 22, 2025, 11:45 PM UTC
Engineers are continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2025, 02:32 PM UTC
Engineers are continuing to monitor system performance. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved Oct 23, 2025, 04:06 PM UTC
Our engineers have monitored system performance and confirmed that the issue impacting Marketing Campaigns Stats has been fully resolved. All metrics are now up-to-date and functioning as expected. Marketing Campaigns data is processing normally, and no further delays or duplicate event reports are occurring.