SendGrid incident
Event Webhooks can't be created or edited in the console
SendGrid experienced a minor incident on October 28, 2025 affecting Event Webhook, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 09:17 PM UTC
Starting around 2:00 pm PDT on 10/28/25, our engineers began investigating an issue with creating & editing event webhooks. Users may not be able to create or edit webhooks via the SendGrid console, but the API can be used as a workaround at this time. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 28, 2025, 09:33 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Users can now create & edit event webhooks in the SendGrid console again. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Oct 28, 2025, 11:02 PM UTC
Our engineers have monitored the fix and confirmed the issue with event webhooks has been resolved. All services are now operating normally at this time.