SendGrid incident

SendGrid Website – General Degraded Functionality

Notice Resolved View vendor source →

SendGrid experienced a notice incident on October 31, 2025 affecting Website, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 12:38 AM UTC
Resolved
Oct 31, 2025, 02:21 AM UTC
Duration
1h 42m
Detected by Pingoru
Oct 31, 2025, 12:38 AM UTC

Affected components

Website

Update timeline

  1. investigating Oct 31, 2025, 12:38 AM UTC

    We are currently investigating the cause of the issue that is currently affecting some components of the SendGrid dashboard. Mail send is not affected.

  2. identified Oct 31, 2025, 01:39 AM UTC

    Starting around 17:35 PDT on 3/30/2025 , our engineers began investigating an issue with some modules within the SendGrid UI not loading properly. Customer may experience issues when trying to load some modules in the SendGrid dashboard. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

  3. resolved Oct 31, 2025, 02:21 AM UTC

    Our engineers have monitored the fix and confirmed that the issue with the SendGrid UI has been resolved. All services are now operating normally.