Label format issues for BRT and DHL Germany

Update timeline

1. investigating Apr 29, 2026, 08:56 AM UTC

   Status: Investigating We’re currently investigating an issue affecting shipping label formatting for BRT and DHL Germany (DE). Labels may be generated with an unexpected/incorrect format. Stiamo investigando un problema che riguarda la formattazione delle etichette di spedizione per BRT e DHL Germania (DE). Le etichette potrebbero essere generate con un formato non corretto/non previsto. Wir untersuchen derzeit ein Problem, das die Formatierung von Versandetiketten für BRT und DHL Deutschland (DE) betrifft. Etiketten können in einem unerwarteten/fehlerhaften Format erstellt werden. Affected components BRT (Degraded performance) DHL Germany (Degraded performance)

2. monitoring Apr 29, 2026, 09:11 AM UTC

   Status: Monitoring A fix has been implemented, and we are monitoring the results. Una correzione è stata implementata e stiamo monitorando i risultati. Es wurde eine Lösung implementiert und wir beobachten die Ergebnisse. Affected components BRT (Degraded performance) DHL Germany (Degraded performance)

3. resolved Apr 29, 2026, 01:45 PM UTC

   Status: Resolved This issue has been resolved. Il problema è stato risolto. Das Problem wurde behoben. Affected components BRT (Operational) DHL Germany (Operational)