Sendcloud incident

[Third-Party Issue] Asendia - Label announcement issues

Minor Resolved View vendor source →

Sendcloud experienced a minor incident on July 16, 2026 affecting AT and BE and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 01:11 PM UTC
Resolved
Jul 16, 2026, 01:11 PM UTC
Duration
—
Detected by Pingoru
Jul 16, 2026, 01:11 PM UTC

Affected components

ATBEDEESITNL

Update timeline

  1. investigating Jul 16, 2026, 11:33 AM UTC

    Status: Investigating We are currently investigating an issue preventing users from announcing labels. We zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken. Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes. Stiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette. Estamos investigando una incidencia que impide a los usuarios crear etiquetas. Affected components DE (Degraded performance) NL (Degraded performance) IT (Degraded performance) BE (Degraded performance) ES (Degraded performance) Asendia (Degraded performance) AT (Degraded performance)

  2. monitoring Jul 16, 2026, 12:11 PM UTC

    Status: Monitoring Asendia implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. Asendia heeft een oplossing geïmplimenteerd. We blijven de uitkomst van de oplossing monitoren om er zeker van te zijn dat het probleem is opgelost. Asendia hat einen Fix (eine Lösung) implementiert und veröffentlicht. Wir werden die Leistung weiterhin überwachen, um sicherzustellen, dass der Service vollständig wiederhergestellt ist. Asendia a implémenté et déployé un correctif. Nous continuerons à surveiller le fonctionnement de ce dernier pour assurer que le service est complètement rétabli. Asendia ha implementato e rilasciato una soluzione. Continueremo a monitorare le prestazioni per garantire che il servizio sia completamente ripristinato. Asednia implementó y lanzó una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente. Affected components IT (Operational) BE (Operational) ES (Operational) Asendia (Operational) AT (Operational) DE (Operational) NL (Operational)

  3. resolved Jul 16, 2026, 01:11 PM UTC

    Status: Resolved This issue is resolved. Het probleem is opgelost. Das Problem ist gelöst. Ce problème a été résolu. Il problema è stato risolto. La incidencia ha sido resuelta. Affected components Asendia (Operational) AT (Operational) DE (Operational) NL (Operational) IT (Operational) BE (Operational) ES (Operational)