Sendcloud experienced a minor incident on March 2, 2026 affecting Sendcloud Phone and GLOBAL, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Sendcloud PhoneGLOBAL
Update timeline
- investigating Mar 02, 2026, 09:00 AM UTC
Status: Investigating We are currently investigating an issue affecting our phoneline support service where incoming calls are not being routed correctly. As a result, some users may experience extended wait times or become stuck in the queue. We will provide updates as more information becomes available Affected components GLOBAL (Operational) Sendcloud Phone (Degraded performance)
- resolved Mar 02, 2026, 09:24 AM UTC
Status: Resolved This incident has been resolved. Affected components Sendcloud Phone (Operational) GLOBAL (Operational)