Third-party issue: Shopify - Order import and integration connection issues

Update timeline

1. investigating Mar 16, 2026, 03:39 PM UTC

   Status: Investigating We are currently investigating an issue preventing the integration from being connected as well as order import issues for Shopify integrations. Affected components Shopify (Partial outage) GLOBAL (Partial outage)

2. monitoring Mar 16, 2026, 05:01 PM UTC

   Status: Monitoring A fix has been implemented and we are monitoring the results. Affected components Shopify (Partial outage) GLOBAL (Partial outage)

3. investigating Mar 17, 2026, 11:49 AM UTC

   Status: Investigating We are continuing to investigate an issue affecting order imports and installation creation with Shopify. The issue has been ongoing for a couple of hours, and our team is actively working to identify the root cause. We will provide updates as soon as more information becomes available. Affected components Shopify (Partial outage) GLOBAL (Partial outage)

4. monitoring Mar 17, 2026, 03:10 PM UTC

   Status: Monitoring A fix has been implemented and we are monitoring the results. Affected components Shopify (Partial outage) GLOBAL (Partial outage)

5. investigating Mar 18, 2026, 08:01 AM UTC

   Status: Investigating We are continuing to investigate an issue affecting the order import process, which may result in some orders not being imported. Our team is actively working to identify the root cause. We will provide updates as they become available. Affected components Shopify (Partial outage) GLOBAL (Operational)

6. resolved Mar 18, 2026, 08:21 AM UTC

   Status: Resolved Please check our status page. A new incident has been declared. Affected components Shopify (Operational) GLOBAL (Operational)