Sendcloud incident

Third-party issue: FedEx - Problems scheduling pick ups

Minor Resolved View vendor source →

Sendcloud experienced a minor incident on April 23, 2026 affecting GLOBAL, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 03:18 PM UTC
Resolved
Apr 23, 2026, 03:18 PM UTC
Duration
—
Detected by Pingoru
Apr 23, 2026, 03:18 PM UTC

Affected components

GLOBAL

Update timeline

  1. investigating Apr 22, 2026, 09:37 AM UTC

    Status: Investigating We are currently investigating an issue preventing users from scheduling pick ups through the Sendcloud panel. Affected components FedEx (Degraded performance) GLOBAL (Degraded performance)

  2. investigating Apr 22, 2026, 05:54 PM UTC

    Status: Investigating We're currently awaiting further information from FedEx. We'll follow up as soon as we have an update. Affected components GLOBAL (Degraded performance) FedEx (Degraded performance)

  3. monitoring Apr 23, 2026, 01:55 PM UTC

    Status: Monitoring A fix has been implemented, and we are monitoring the results. Affected components FedEx (Degraded performance) GLOBAL (Degraded performance)

  4. resolved Apr 23, 2026, 03:18 PM UTC

    Status: Resolved This issue has now been resolved. Affected components FedEx (Operational) GLOBAL (Operational)