Label announcement issues

Update timeline

1. investigating Apr 24, 2026, 09:54 AM UTC

   Status: Investigating We are currently investigating an issue preventing users from announcing labels. Affected components GLOBAL (Full outage) DHL Benelux (Full outage) UPS (Full outage) FedEx Crossborder (Full outage) Poste Italiane (Full outage) PostNL (Full outage) IT (Full outage) BE (Full outage) DHL 2 Man Handling (Full outage) Colissimo (Full outage) DHL Express (Full outage) Bring (Full outage) Correos Express (Full outage) PostNord (Full outage) Der Kurier (Full outage) PostNL Extra@Home (Full outage) DPD (Full outage) Nacex (Full outage) DHL Parcel GB (Full outage) Quicargo (Full outage) SkyNet SkyMail (Full outage) MHI (Full outage) Transmission (Full outage) Austrian Post (Full outage) DHL eCommerce (Full outage) Jongstra Transport (Full outage) Delivengo (Full outage) NL (Full outage) Sendcloud (Full outage) UK (Full outage) DPD Local (Full outage) Spring (Full outage) DE (Full outage) CIRRO E-Commerce (Full outage) DB Schenker (Full outage) Transforce (Full outage) GLS Italy (Full outage) Yodel (Full outage) Amazon Shipping (Full outage) Correos (Full outage) Trunkrs (Full outage) Cainiao (Full outage) Bpost (Full outage) Paack (Full outage) DHL Freight (Full outage) Relais Colis (Full outage) InPost Poland (Full outage) DHL Germany (Full outage) Verzenden via Bol.com (Full outage) Parcelforce (Full outage) Chronopost (Full outage) Dachser (Full outage) Deutsche Post (Full outage) MRW (Full outage) GLS Netherlands (Full outage) InPost GB (Full outage) Asendia (Full outage) DPD UK (Full outage) AT (Full outage) HIVED (Full outage) Packs (Full outage) DPD Austria (Full outage) Europaket (Full outage) SEUR (Full outage) Poste Italiane Delivery (Full outage) Royal Mail (Full outage) Cycloon (Full outage) Colissimo EC2C (Full outage) Geodis (Full outage) Evri C2C UK (Full outage) InPost Spain (Full outage) GLS Europe (Full outage) BRT (Full outage) LandMark Global (Full outage) Evri International (Full outage) Colis Privé (Full outage) TNT Italy (Full outage) GLS Spain (Full outage) ES (Full outage) Evri UK (Full outage) DPD France (Full outage) InPost Italy (Full outage) TIPSA (Full outage) CTT Express (Full outage) Mondial Relay (Full outage) Lettre Suivie (Full outage) FR (Full outage) Viatim (Full outage) Hermes Germany (Full outage) GLS (Full outage) FedEx (Full outage) Postnord (Full outage) PLX Parcel Logistics (Full outage) Budbee (Full outage) DHL Parcel Iberia (Full outage)

2. identified Apr 24, 2026, 10:07 AM UTC

   Status: Identified The issue has been identified, and a fix is being deployed Affected components Cycloon (Full outage) GLS Italy (Full outage) Colissimo EC2C (Full outage) DE (Full outage) DHL Parcel GB (Full outage) DB Schenker (Full outage) Colis Privé (Full outage) MHI (Full outage) LandMark Global (Full outage) Evri International (Full outage) FedEx (Full outage) Transforce (Full outage) TNT Italy (Full outage) Transmission (Full outage) Correos Express (Full outage) PLX Parcel Logistics (Full outage) InPost Spain (Full outage) Poste Italiane Delivery (Full outage) Mondial Relay (Full outage) Viatim (Full outage) Correos (Full outage) Nacex (Full outage) FedEx Crossborder (Full outage) FR (Full outage) Budbee (Full outage) Chronopost (Full outage) Jongstra Transport (Full outage) GLS Spain (Full outage) DHL Parcel Iberia (Full outage) DHL eCommerce (Full outage) Postnord (Full outage) UPS (Full outage) DHL Germany (Full outage) Europaket (Full outage) InPost Italy (Full outage) Quicargo (Full outage) Yodel (Full outage) DPD Austria (Full outage) Colissimo (Full outage) GLOBAL (Full outage) ES (Full outage) Amazon Shipping (Full outage) CTT Express (Full outage) Packs (Full outage) Lettre Suivie (Full outage) DPD France (Full outage) DHL Express (Full outage) Der Kurier (Full outage) MRW (Full outage) Delivengo (Full outage) PostNord (Full outage) Relais Colis (Full outage) Bring (Full outage) Sendcloud (Full outage) IT (Full outage) DHL Benelux (Full outage) BRT (Full outage) Geodis (Full outage) UK (Full outage) HIVED (Full outage) DHL 2 Man Handling (Full outage) Evri UK (Full outage) DPD UK (Full outage) AT (Full outage) Poste Italiane (Full outage) Evri C2C UK (Full outage) Bpost (Full outage) PostNL (Full outage) GLS Netherlands (Full outage) DPD Local (Full outage) SkyNet SkyMail (Full outage) Parcelforce (Full outage) Asendia (Full outage) CIRRO E-Commerce (Full outage) NL (Full outage) BE (Full outage) Spring (Full outage) Paack (Full outage) Hermes Germany (Full outage) Trunkrs (Full outage) GLS (Full outage) Dachser (Full outage) Austrian Post (Full outage) GLS Europe (Full outage) Cainiao (Full outage) Deutsche Post (Full outage) InPost Poland (Full outage) SEUR (Full outage) DPD (Full outage) PostNL Extra@Home (Full outage) Verzenden via Bol.com (Full outage) Royal Mail (Full outage) TIPSA (Full outage) InPost GB (Full outage) DHL Freight (Full outage)

3. monitoring Apr 24, 2026, 10:18 AM UTC

   Status: Monitoring The fix has been applied, and we are monitoring the situation Affected components Trunkrs (Degraded performance) Spring (Degraded performance) Viatim (Degraded performance) DE (Degraded performance) CIRRO E-Commerce (Degraded performance) Cainiao (Degraded performance) Der Kurier (Degraded performance) Dachser (Degraded performance) GLS Italy (Degraded performance) BE (Degraded performance) PLX Parcel Logistics (Degraded performance) Colissimo EC2C (Degraded performance) DHL eCommerce (Degraded performance) Evri International (Degraded performance) Evri C2C UK (Degraded performance) InPost Spain (Degraded performance) Deutsche Post (Degraded performance) MRW (Degraded performance) PostNL Extra@Home (Degraded performance) DHL Express (Degraded performance) PostNL (Degraded performance) UPS (Degraded performance) CTT Express (Degraded performance) DHL 2 Man Handling (Degraded performance) Paack (Degraded performance) Yodel (Degraded performance) ES (Degraded performance) Evri UK (Degraded performance) InPost Italy (Degraded performance) InPost Poland (Degraded performance) TIPSA (Degraded performance) MHI (Degraded performance) Austrian Post (Degraded performance) BRT (Degraded performance) DHL Freight (Degraded performance) Correos (Degraded performance) Europaket (Degraded performance) NL (Degraded performance) Colis Privé (Degraded performance) GLS Netherlands (Degraded performance) Correos Express (Degraded performance) Poste Italiane (Degraded performance) Jongstra Transport (Degraded performance) Quicargo (Degraded performance) DB Schenker (Degraded performance) UK (Degraded performance) InPost GB (Degraded performance) Amazon Shipping (Degraded performance) PostNord (Degraded performance) Bpost (Degraded performance) Royal Mail (Degraded performance) Postnord (Degraded performance) DPD Local (Degraded performance) GLS Spain (Degraded performance) Colissimo (Degraded performance) Chronopost (Degraded performance) Relais Colis (Degraded performance) IT (Degraded performance) SEUR (Degraded performance) TNT Italy (Degraded performance) FR (Degraded performance) AT (Degraded performance) Nacex (Degraded performance) DHL Benelux (Degraded performance) Transmission (Degraded performance) Lettre Suivie (Degraded performance) DPD France (Degraded performance) DPD UK (Degraded performance) Geodis (Degraded performance) Bring (Degraded performance) Packs (Degraded performance) Budbee (Degraded performance) Parcelforce (Degraded performance) GLS (Degraded performance) Delivengo (Degraded performance) GLOBAL (Degraded performance) HIVED (Degraded performance) GLS Europe (Degraded performance) DHL Germany (Degraded performance) Verzenden via Bol.com (Degraded performance) LandMark Global (Degraded performance) Transforce (Degraded performance) DPD (Degraded performance) Poste Italiane Delivery (Degraded performance) Hermes Germany (Degraded performance) SkyNet SkyMail (Degraded performance) FedEx Crossborder (Degraded performance) Mondial Relay (Degraded performance) DHL Parcel Iberia (Degraded performance) Asendia (Degraded performance) DHL Parcel GB (Degraded performance) FedEx (Degraded performance) Sendcloud (Degraded performance) Cycloon (Degraded performance) DPD Austria (Degraded performance)

4. resolved Apr 24, 2026, 11:38 AM UTC

   Status: Resolved The incident has been resolved. Affected components PostNL (Operational) Postnord (Operational) Mondial Relay (Operational) Chronopost (Operational) UK (Operational) Transmission (Operational) CTT Express (Operational) Packs (Operational) DHL Freight (Operational) Jongstra Transport (Operational) InPost Spain (Operational) Bring (Operational) Bpost (Operational) Royal Mail (Operational) TIPSA (Operational) Quicargo (Operational) SkyNet SkyMail (Operational) DHL Express (Operational) Sendcloud (Operational) PLX Parcel Logistics (Operational) GLS Europe (Operational) DHL Germany (Operational) DHL Parcel GB (Operational) Europaket (Operational) AT (Operational) Der Kurier (Operational) Transforce (Operational) DPD Austria (Operational) DPD UK (Operational) Colis Privé (Operational) IT (Operational) GLS Netherlands (Operational) ES (Operational) Amazon Shipping (Operational) Evri UK (Operational) Geodis (Operational) GLS (Operational) BRT (Operational) FedEx Crossborder (Operational) PostNord (Operational) Dachser (Operational) GLOBAL (Operational) GLS Italy (Operational) Correos Express (Operational) DPD France (Operational) DHL Parcel Iberia (Operational) MHI (Operational) DPD Local (Operational) Spring (Operational) Lettre Suivie (Operational) Verzenden via Bol.com (Operational) Asendia (Operational) Trunkrs (Operational) Deutsche Post (Operational) MRW (Operational) Cycloon (Operational) BE (Operational) Budbee (Operational) DE (Operational) FedEx (Operational) DHL Benelux (Operational) UPS (Operational) InPost GB (Operational) FR (Operational) InPost Italy (Operational) Hermes Germany (Operational) Delivengo (Operational) Cainiao (Operational) LandMark Global (Operational) Evri C2C UK (Operational) InPost Poland (Operational) Paack (Operational) Evri International (Operational) DB Schenker (Operational) DPD (Operational) Relais Colis (Operational) SEUR (Operational) Yodel (Operational) TNT Italy (Operational) HIVED (Operational) PostNL Extra@Home (Operational) Correos (Operational) Colissimo EC2C (Operational) NL (Operational) GLS Spain (Operational) Austrian Post (Operational) Poste Italiane Delivery (Operational) DHL 2 Man Handling (Operational) Viatim (Operational) Colissimo (Operational) Parcelforce (Operational) DHL eCommerce (Operational) Poste Italiane (Operational) CIRRO E-Commerce (Operational) Nacex (Operational)