Sendcloud incident
[Multiple integrations] - Item weight import issue
Sendcloud experienced a minor incident on July 10, 2026 affecting Ecwid by Lightspeed and Magento V2 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 10:05 AM UTC
Status: Investigating We are currently investigating an issue where item weights are imported while they should not be. Multiple integrations are affected by the issue. Affected components MijnWebWinkel (Degraded performance) Magento V2 (Degraded performance) Ecwid by Lightspeed (Degraded performance) Shopify (Degraded performance)
- identified Jul 10, 2026, 11:15 AM UTC
Status: Identified We have identified the cause of the issue and are working on implementing a fix. Affected components Magento V2 (Degraded performance) Ecwid by Lightspeed (Degraded performance) Shopify (Degraded performance) MijnWebWinkel (Degraded performance)
- monitoring Jul 10, 2026, 01:43 PM UTC
Status: Monitoring A fix has been implemented an we are monitoring the results Affected components Ecwid by Lightspeed (Operational) Shopify (Operational) MijnWebWinkel (Operational) Magento V2 (Operational)
- resolved Jul 10, 2026, 02:09 PM UTC
Status: Resolved The issue has been resolved. Affected components Shopify (Operational) MijnWebWinkel (Operational) Magento V2 (Operational) Ecwid by Lightspeed (Operational)