Sendcloud experienced a minor incident on June 19, 2026 affecting GLOBAL, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 19, 2026, 01:52 PM UTC
Status: Investigating Some users are currently unable to complete the onboarding process. When submitting their details, an error message "We couldn't save your information" may appear. Our team is investigating and working on a resolution. We apologize for the inconvenience. Affected components GLOBAL (Degraded performance)
- investigating Jun 19, 2026, 02:05 PM UTC
Status: Investigating Some users are currently unable to complete the onboarding process. When submitting their details, an error message "We couldn't save your information" may appear. Our team is investigating and working on a resolution. We apologize for the inconvenience. Affected components GLOBAL (Degraded performance)
- monitoring Jun 19, 2026, 02:53 PM UTC
Status: Monitoring We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored. Affected components GLOBAL (Degraded performance)
- resolved Jun 19, 2026, 03:28 PM UTC
Status: Resolved This issue has been resolved. Affected components GLOBAL (Operational)