SELECT experienced a minor incident on October 15, 2026 affecting App, lasting 13h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 15, 2026, 11:38 PM UTC
Status: Identified Some users are unable to sign in to SELECT. After entering their credentials, they see an error page or are sent back to the login screen. Other users aren't affected, and SELECT's dashboards and data collection are working normally. We've identified the cause: a recent change to our website infrastructure rejects sign-in requests from accounts with unusually large session data. We've reported the issue to the team that manages it, and a fix is in progress. We'll post an update when the fix is deployed. Affected components App (Partial outage)
- monitoring Oct 16, 2026, 01:32 AM UTC
Status: Monitoring We have rolled out a fix to the login issues being experienced by some customers and are monitoring the errors. Affected components App (Partial outage)
- resolved Oct 16, 2026, 01:10 PM UTC
Status: Resolved The fix has been confirmed. Affected users should now be able to sign in and use SELECT normally. Affected components App (Operational)