SELECT is currently experiencing a major incident affecting Metadata Sync & Alerts, which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Oct 09, 2026, 04:00 PM UTC
Status: Identified We’re investigating a delay in today’s scheduled data refresh. About half of connected accounts did not receive their daily update and are showing data up to 24 hours old. No data has been lost. We’ve found the cause and are reprocessing the affected accounts now. Updates to follow. Affected components Metadata Sync & Alerts (Partial outage)
- monitoring Oct 09, 2026, 04:20 PM UTC
Status: Monitoring Today’s scheduled data refresh was only partly completed. About half of connected accounts didn’t receive their daily update and are showing data up to 36 hours old. No data has been lost. The cause was a performance regression in our sync scheduling, introduced by a recent change. We’re rolling back that change and reprocessing the affected accounts now. Data will update automatically, and no action is needed on your side. We’ll post an update once all accounts are current. Affected components Metadata Sync & Alerts (Partial outage)
- monitoring Oct 09, 2026, 05:17 PM UTC
Status: Monitoring We’ve found and fixed the issue that delayed today’s data refresh for some accounts. The affected accounts are now being reprocessed, and their data will update automatically over the next few hours. We’ll post a final update once all accounts are current. Affected components Metadata Sync & Alerts (Partial outage)