Sekoia FRA1 experienced a minor incident on December 2, 2025 affecting Web application, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 02, 2025, 04:33 PM UTC
We are currently experiencing performance degradation on the platform due to high input/output wait on a relational database. Our engineering team has identified the root cause and is implementing a fix. We do not have an ETA on the full resolution of the incident yet, but we expect it to resolve during this evening. We apologize for the inconvenience.
- resolved Dec 02, 2025, 08:53 PM UTC
Stability was restored around 18:00 by multiple actions from our team, relieving the database load. The performance issues affecting the platform have been resolved as of 20:45. We are implementing long-term improvements to prevent similar incidents and ensure consistent service quality. We apologize for the disruption and appreciate your understanding.