Sekoia FRA1 incident

Alert retrieval delays due to cache failover issue

Minor Resolved View vendor source →

Sekoia FRA1 experienced a minor incident on December 26, 2025 affecting Detection, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Dec 26, 2025, 10:55 AM UTC
Resolved
Dec 26, 2025, 02:42 PM UTC
Duration
3h 47m
Detected by Pingoru
Dec 26, 2025, 10:55 AM UTC

Affected components

Detection

Update timeline

  1. investigating Dec 26, 2025, 10:55 AM UTC

    Starting from 7:30, alert retrievals have been delayed due to a failover issue in the sightings cache cluster causing data read inconsistencies. The primary sightings cache instance was manually stopped to force the failover to the secondary instance. Investigation and recovery efforts are ongoing. Customers may experience delays in alert updates during this time.

  2. identified Dec 26, 2025, 11:13 AM UTC

    Following the manual failover of the sightings cache cluster primary instance, alert retrieval processing has resumed and backlog processing is underway. The fix has restored normal operation and alerts are being consumed again. Monitoring is ongoing to ensure full recovery.

  3. resolved Dec 26, 2025, 02:42 PM UTC

    Alert processing is fully operational, and all queued alerts have been processed. Our investigation found no alert loss. This incident is resolved, and we apologize for any inconvenience this may have caused.