Resolved after 2 hours 45 minutes, affecting Cases and Automation, on February 12, 2026.
The situation has been recovered and the Alerts and Cases functionalities are now fully availaible, through API and the Web UI. We thank you for your patience during the resolution of the incident.
Affected components
Update timeline
- identified Feb 12, 2026, 02:16 PM UTC
We have identified an issue impacting retrieval of Alerts and Cases through API. The issue is also impacting the Web UI in Alerts listing and Display. Our Engineering team is applying remediation actions to restore the service. We apologize for the inconvenience caused and we thank you for your patience during the resolution.
- identified Feb 12, 2026, 03:24 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 12, 2026, 05:01 PM UTC
The situation has been recovered and the Alerts and Cases functionalities are now fully availaible, through API and the Web UI. We thank you for your patience during the resolution of the incident.
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