Sekoia FRA1 incident

Cases & Alerts unavailable via API

Minor Resolved View vendor source →
Started
Feb 12, 2026, 02:16 PM UTC
Resolved
Feb 12, 2026, 05:01 PM UTC
Duration
2h 45m
Detected by Pingoru
Feb 12, 2026, 02:16 PM UTC

Affected components

Case managementAutomation

Update timeline

  1. identified Feb 12, 2026, 02:16 PM UTC

    We have identified an issue impacting retrieval of Alerts and Cases through API. The issue is also impacting the Web UI in Alerts listing and Display. Our Engineering team is applying remediation actions to restore the service. We apologize for the inconvenience caused and we thank you for your patience during the resolution.

  2. identified Feb 12, 2026, 03:24 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 12, 2026, 05:01 PM UTC

    The situation has been recovered and the Alerts and Cases functionalities are now fully availaible, through API and the Web UI. We thank you for your patience during the resolution of the incident.

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