Sekoia FRA1 experienced a major incident on May 20, 2026 affecting Automation, lasting 8h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 12:53 PM UTC
We are currently experiencing a major incident affecting the automation features in the FRA1 cloud region. An excessive number of automation playbook runs are being triggered overwhelming the system and causing no new playbook runs to be processed. We are investigating the issue.
- identified May 20, 2026, 01:23 PM UTC
The major incident affecting automation features in the FRA1 cloud region is currently under recovery. The automation feature for playbooks runs was stopped to mitigate the issue and is now being restarted gradually. Customers may still experience delays in playbook runs, but recovery is in progress.
- monitoring May 20, 2026, 04:34 PM UTC
The automation feature has been fully restored, with real-time processing resumed. We are currently handling the backlog of tasks which couldn't be handled in time.
- resolved May 20, 2026, 09:45 PM UTC
The backlog of tasks has been processed and the automation feature is fully restored.