Sekoia FRA1 incident

Partial indexing lag

Minor Resolved View vendor source →

Sekoia FRA1 experienced a minor incident on May 18, 2026 affecting Event storage, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 07:40 AM UTC
Resolved
May 18, 2026, 10:31 AM UTC
Duration
2h 50m
Detected by Pingoru
May 18, 2026, 07:40 AM UTC

Affected components

Event storage

Update timeline

  1. investigating May 18, 2026, 07:40 AM UTC

    We are currently investigating an indexing issue. This is causing processing lag to data ingestion only on few communities. Our engineering team is actively working to identify the root cause and mitigate the impact. We will provide an update shortly.

  2. identified May 18, 2026, 08:05 AM UTC

    We have identified the root cause of the issue and a fix is being applied.

  3. monitoring May 18, 2026, 08:29 AM UTC

    We have applied a fix. We are currently monitoring the systems as they return to normal. We will let you know as soon as the issue is fully resolved.

  4. resolved May 18, 2026, 10:31 AM UTC

    Indexing is back to real-time processing for every community. This incident is now over. Thank you for your patience.