Segment incident

Delays to Realtime Audiences and Journeys

Ongoing since 08:17 PM UTC, affecting Engage (US) and Journeys (US).

monitoring Nov 04, 2026, 09:28 PM UTC

A fix has been deployed and we are seeing delays decrease. We are continuing to monitor and will post another update as we monitor towards resolution.

Started
Nov 04, 2026, 08:17 PM UTC
Resolved
Ongoing
Duration
● 1h 26m
Detected by Pingoru
Nov 04, 2026, 08:17 PM UTC

Affected components

Engage (US)Journeys (US)

Update timeline

  1. investigating Nov 04, 2026, 08:17 PM UTC

    The team is currently investigating an issue causing delay to Engage Realtime Audiences and Journeys.

  2. identified Nov 04, 2026, 08:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 04, 2026, 09:04 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 04, 2026, 09:28 PM UTC

    A fix has been deployed and we are seeing delays decrease. We are continuing to monitor and will post another update as we monitor towards resolution.

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