Seequent incident
Intermittent Login and Response Errors for Evo Services – US Region
Resolved after 1 hour 11 minutes, affecting Geoscience Object API and Driver and 1 more, on October 30, 2025.
We have identified the root cause of the intermittent login failures and degraded response times affecting Evo services in the US region. The issue was traced to instability in our Identity Management System (IMS). A fix has been applied, and we are currently monitoring the system to ensure full recovery and stability.
Affected components
Update timeline
- identified Oct 30, 2025, 01:22 PM UTC
We have identified the root cause of the intermittent login failures and degraded response times affecting Evo services in the US region. The issue originates from our Identity Management System (IMS), which is currently experiencing instability. Our engineering team is actively working on mitigation and a permanent fix.
- monitoring Oct 30, 2025, 01:49 PM UTC
We have identified the root cause of the intermittent login failures and degraded response times affecting Evo services in the US region. The issue was traced to instability in our Identity Management System (IMS). A fix has been applied, and we are currently monitoring the system to ensure full recovery and stability.
- resolved Oct 30, 2025, 02:34 PM UTC
This incident has now been resolved.
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