Secureworks experienced a major incident on June 25, 2025, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 25, 2025, 07:00 PM UTC
We are seeing elevated latency across all APIs in the echo environment. Our engineers have identified the issue and are working to resolve it.
- identified Jun 25, 2025, 07:17 PM UTC
The increased latency is from an internal service; it is causing an delay in most alerting.
- monitoring Jun 25, 2025, 08:45 PM UTC
The underlying issue has been addressed. Some alerts will be delayed in echo as we are continue to work through our backlog. We anticipate that the backlog will be cleared by 8:00 pm EDT.
- resolved Jun 25, 2025, 10:01 PM UTC
The data backlog in echo is cleared. All systems are functioning as normal.