Secureworks experienced a major incident on June 26, 2025, lasting 4h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 26, 2025, 01:21 PM UTC
We are seeing a delay in Delta for Unseen IP/ASN/Country/User Agent alerts, which may result in a delay of the Stolen Credentials detector. Our engineers have identified the problem and are working to implement a fix. The current maximum delay is six hours.
- identified Jun 26, 2025, 02:45 PM UTC
Our systems are operating as normal, however we are continuing to work through a data backlog. The average delay is now around five hours.
- identified Jun 26, 2025, 04:19 PM UTC
Our systems are operating as normal, however we are continuing to work through a data backlog. The average delay is just under five hours.
- monitoring Jun 26, 2025, 05:53 PM UTC
Our systems are operating as normal, however we are continuing to work through a data backlog for alerting. The average delay is just under 30 minutes.
- resolved Jun 26, 2025, 06:10 PM UTC
All systems are operating as normal.