SecurePay Australia Outage History
SecurePay Australia is up right nowPingoru has recorded 47 incidents for SecurePay Australia: 4 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 1 | 4 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 517 (0%) |
Incidents, newest first
Critical May 19, 2026 Payment IVR Outage 3h 55m Payment processing - IVR
Started May 19, 2026, 11:50 PM UTC· resolved May 20, 2026, 03:46 AM UTC
- investigating May 19, 2026, 11:50 PM UTC
We have identified that customers' payment IVRs are unable to connect as of approximately 08:20 am AEST. Callers may be able to ring the number but later disconnected when attempting to pay over the phone. We are currently investigation this issue. We apologise for the inconvenience.
- investigating May 20, 2026, 12:23 AM UTC
Our team is continuing to work with our telephony vendor to resolve this issue. This is also impacting our Support phone number. To contact us during this issue, please dial landline +61 3 9245 6751 to speak to our team.
- monitoring May 20, 2026, 02:55 AM UTC
A fix has been implemented by our provider, and calls are being routed as normal. Our team is monitoring the service to ensure no further issues are in play. Our support number 1300 786 756 is once again available.
- resolved May 20, 2026, 03:46 AM UTC
This incident has been resolved.
Notice April 13, 2026 Payment IVR Degradation 1h 27m Payment processing - IVR
Started Apr 13, 2026, 03:16 AM UTC· resolved Apr 13, 2026, 04:44 AM UTC
- investigating Apr 13, 2026, 03:16 AM UTC
We have identified that customers' payment IVRs are unable to connect from 11:00 am AEST. Callers may be able to ring the number but later disconnected when attempting to pay over the phone. We are currently investigation this issue. Sorry for the inconvenience.
- identified Apr 13, 2026, 03:36 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 13, 2026, 03:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 04:44 AM UTC
This incident has been resolved.
Minor February 21, 2026 Transaction Processing Issue - ANZ Acquired 1h 35m Payment Processing - API (XML API, Java API), Payment Processing - Web (SecureFrame, DirectPost, SecureBill), Payment processing - IVR, Payment processing - Batch and 1 more
Started Feb 21, 2026, 08:57 AM UTC· resolved Feb 21, 2026, 10:33 AM UTC
- identified Feb 21, 2026, 08:57 AM UTC
Our partner has confirmed they are experiencing degradation on their bank link and are investigating the issue. Merchants with ANZ for their acquirer are experiencing some errors while payment processing. We are investigating with the Vendor and will provide updates once available.
- resolved Feb 21, 2026, 10:33 AM UTC
We've received confirmation that the issue has been resolved by our vendor, and transactions are now processing as expected.
Notice September 28, 2025 SecurePay Website Unavailable - No Impact To Transaction Processing 53m
Started Sep 28, 2025, 11:27 PM UTC· resolved Sep 29, 2025, 12:21 AM UTC
- investigating Sep 28, 2025, 11:27 PM UTC
SecurePay's website is unavailable. This does NOT affect the Merchant Portal, nor does it affect transaction processing. The merchant portal is still accessible via https://login.securepay.com.au/v4/ We're working on bringing our website back up.
- resolved Sep 29, 2025, 12:21 AM UTC
SecurePay is available now. This incident has been resolved.
Major June 30, 2025 SecurePay - Service Degradation - Fiserv Transaction Processing 3h 4m Payment Processing - API (XML API, Java API), Payment Processing - Web (SecureFrame, DirectPost, SecureBill), Payment processing - IVR, Payment processing - Batch
Started Jun 30, 2025, 11:06 PM UTC· resolved Jul 01, 2025, 02:11 AM UTC
- investigating Jun 30, 2025, 11:06 PM UTC
Merchants using Fiserv as their acquirer are experiencing declined transactions with a 124 declined code. Our technical team is actively engaged and investigating the matter further. If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2.
- investigating Jun 30, 2025, 11:11 PM UTC
Merchants using Fiserv or First Data, Westpac, and St George as their acquirer are experiencing declined transactions with a 124 declined code. Our technical team is actively engaged and investigating the matter further.
- identified Jun 30, 2025, 11:55 PM UTC
Impact is ongoing, with 124 failure codes still being received. Our technical teams are working on a solution. We will continue to provide updates as we work towards a solution.
- identified Jul 01, 2025, 12:13 AM UTC
A possible fix has been identified, and is being tested. We will continue to provide updates as we work towards a solution.
- identified Jul 01, 2025, 12:49 AM UTC
A fix is being implemented, a further update will be posted when the fix is live.
- monitoring Jul 01, 2025, 01:27 AM UTC
A fix has been implemented, and merchants should now see their transactions approving as normal. We are monitoring service health following the fix. Transactions declined during the impact can now be reattempted. If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2.
- resolved Jul 01, 2025, 02:11 AM UTC
All services are stable.
Minor May 21, 2025 SecurePay Direct Post Degradation 45m Payment Processing - Web (SecureFrame, DirectPost, SecureBill)
Started May 21, 2025, 06:16 AM UTC· resolved May 21, 2025, 07:01 AM UTC
- identified May 21, 2025, 06:16 AM UTC
SecurePay Direct Post is currently affected by a degradation. Some end users may receive an "invalid request" message after attempting to submit a payment, and the transaction will not be processed. Our team is working to resolve the issue.
- monitoring May 21, 2025, 06:41 AM UTC
A fix has been implemented and our team is monitoring the service. Customers should be able to transact as normal.
- resolved May 21, 2025, 07:01 AM UTC
After a period of monitoring, we have confirmed that the issue is resolved.
Critical February 14, 2025 SecurePay - Service Degradation - Transaction Processing 3d 6h Payment Processing - API (XML API, Java API), Payment Processing - Web (SecureFrame, DirectPost, SecureBill), Payment processing - IVR, Payment processing - Batch and 3 more
Started Feb 14, 2025, 10:14 PM UTC· resolved Feb 18, 2025, 04:25 AM UTC
- identified Feb 14, 2025, 10:14 PM UTC
We have identified an issue currently affecting SecurePay transactions. Our technical team is engaged and investigating further. If you have any questions, please contact our Customer Experience team via email [email protected]
- identified Feb 15, 2025, 12:03 AM UTC
Our technical team is working with third-party vendors to resolve the issue as quickly as possible. We continue to observe intermittent degradation across SecurePay platforms and customers may experience transaction time out. If you have any questions, please contact our Customer Experience team via email [email protected]
- identified Feb 15, 2025, 04:07 AM UTC
We’re continuing to experience an issue, though some transactions are now being processed. Our team is continuing to work on this issue with our third-party providers, and are committed to having this resolved as quickly as possible. If you have any questions, please contact our Customer Experience team via email [email protected]
- monitoring Feb 15, 2025, 06:32 AM UTC
Technical Teams with support from external vendors have implemented several platform changes today. As a result, we have continued to observe strong successful transactions across the SecurePay platform. We will remain in a start of hypercare and monitoring to ensure platform stability. We're sorry for any inconvenience this may have caused and thank you for your patience. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or [email protected]
- monitoring Feb 17, 2025, 09:28 PM UTC
We're observing strong transaction processing across the SecurePay platform. We're aware of a small number of customers experiencing intermittent issues using SecurePay and are working to resolve this as a priority. We apologise for any inconvenience caused. If you have any questions, please contact our Customer Experience team on 1300 786 756 (option 2) or email: [email protected]
- resolved Feb 18, 2025, 04:25 AM UTC
We're continuing to observe strong transaction processing across the SecurePay platform. The issue has been resolved and all SecurePay services are restored. We apologise to customers for any inconvenience this may have caused and will continue to closely monitor the situation. If you have any questions, please contact our Customer Experience team on 1300 786 756 (option 2) or email: [email protected]