SecurePay Australia incident

SecurePay Direct Post Degradation

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on May 21, 2025 affecting Payment Processing - Web (SecureFrame, DirectPost, SecureBill), lasting 45m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 06:16 AM UTC
Resolved
May 21, 2025, 07:01 AM UTC
Duration
45m
Detected by Pingoru
May 21, 2025, 06:16 AM UTC

Affected components

Payment Processing - Web (SecureFrame, DirectPost, SecureBill)

Update timeline

  1. identified May 21, 2025, 06:16 AM UTC

    SecurePay Direct Post is currently affected by a degradation. Some end users may receive an "invalid request" message after attempting to submit a payment, and the transaction will not be processed. Our team is working to resolve the issue.

  2. monitoring May 21, 2025, 06:41 AM UTC

    A fix has been implemented and our team is monitoring the service. Customers should be able to transact as normal.

  3. resolved May 21, 2025, 07:01 AM UTC

    After a period of monitoring, we have confirmed that the issue is resolved.