SecurePay Australia incident

SecurePay intermittent payment issue

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on February 27, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2023, 05:12 PM UTC
Resolved
Feb 27, 2023, 05:56 PM UTC
Duration
43m
Detected by Pingoru
Feb 27, 2023, 05:12 PM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalSecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

  1. investigating Feb 27, 2023, 05:12 PM UTC

    We are currently investigating the issue.

  2. investigating Feb 27, 2023, 05:54 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 27, 2023, 05:56 PM UTC

    We have identified and resolved the issue. All payment processing should be back to normal.