SecurePay Australia incident

SecurePay intermittent payment issue

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on May 9, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2023, 04:02 AM UTC
Resolved
May 09, 2023, 04:08 AM UTC
Duration
6m
Detected by Pingoru
May 09, 2023, 04:02 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalSecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

  1. investigating May 09, 2023, 04:02 AM UTC

    We have identified an issue resulting in transaction processing service degradation between 1:26 PM - 1:36 PM. We have identified and resolved the issue. All payment processing should be back to normal. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

  2. investigating May 09, 2023, 04:02 AM UTC

    We have identified an issue resulting in transaction processing service degradation between 1:26 PM - 1:36 PM. We have identified and resolved the issue. All payment processing should be back to normal. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

  3. resolved May 09, 2023, 04:08 AM UTC

    We have identified an issue resulting in transaction processing service degradation between 1:26 PM - 1:36 PM. We have identified and resolved the issue. All payment processing should be back to normal. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.