SecurePay Australia incident

SecurePay Payment Processing - Third Party Degradation

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on May 19, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 19, 2023, 04:08 AM UTC
Resolved
May 19, 2023, 04:08 AM UTC
Duration
—
Detected by Pingoru
May 19, 2023, 04:08 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment Processing - SecurePay API

Update timeline

  1. resolved May 19, 2023, 04:08 AM UTC

    We have identified an issue processing some transactions through one of our third party providers between 13:35-13:45. A small number of transactions experienced decline codes of 123, 21, 915 and 91. This incident has been resolved and services are transacting as expected. Customers can re-attempt transactions. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via [email protected]