SecurePay Australia incident

SecurePay - Service Degradation - Westpac/St George

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on October 8, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill), lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2023, 11:52 PM UTC
Resolved
Oct 09, 2023, 12:04 AM UTC
Duration
11m
Detected by Pingoru
Oct 08, 2023, 11:52 PM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)

Update timeline

  1. identified Oct 08, 2023, 11:52 PM UTC

    We have identified an issue that is affecting SecurePay resulting in transaction processing service degradation for merchants utilizing Westpac and St George banks. Transactions are being declined with 91 response codes. We are investigating this issue with our third party provider. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via [email protected]

  2. resolved Oct 09, 2023, 12:04 AM UTC

    Our third-party vendor has confirmed that this issue was resolved at 10:51 a.m. We will continue to monitor transaction processing. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via [email protected]