SecurePay Australia incident

SecurePay - Service Degradation - Transaction Processing

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on December 6, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2023, 04:53 PM UTC
Resolved
Dec 06, 2023, 05:05 PM UTC
Duration
11m
Detected by Pingoru
Dec 06, 2023, 04:53 PM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalSecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

  1. investigating Dec 06, 2023, 04:53 PM UTC

    We have identified an issue currently affecting SecurePay transactions due to an upstream provider maintenance which should be resolved by 4 am. This is only affecting multicurrency/dynamic currency conversion transactions.

  2. investigating Dec 06, 2023, 04:54 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 06, 2023, 05:05 PM UTC

    This incident has been resolved.