SecurePay Australia incident

SecurePay Multicurrency/Dynamic Currency Conversion - Service Unavailable

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on February 5, 2024 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 5h 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2024, 07:32 AM UTC
Resolved
Feb 05, 2024, 01:18 PM UTC
Duration
5h 45m
Detected by Pingoru
Feb 05, 2024, 07:32 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment Processing - SecurePay API

Update timeline

  1. investigating Feb 05, 2024, 07:32 AM UTC

    We are currently investigating an issue with our vendor on our Multicurrency/Dynamic Currency Conversion service. The service is currently unavailable and transactions are timing out. If you have any questions or concerns please feel free to reach out to us at [email protected] or 1300 786 756.

  2. resolved Feb 05, 2024, 01:18 PM UTC

    This incident has been resolved.