SecurePay Australia incident

SecureBill - Service Degradation - Transaction Processing

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on February 6, 2024 affecting Payment Processing - Web (SecureFrame, DirectPost, SecureBill), lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2024, 10:43 PM UTC
Resolved
Feb 06, 2024, 11:02 PM UTC
Duration
18m
Detected by Pingoru
Feb 06, 2024, 10:43 PM UTC

Affected components

Payment Processing - Web (SecureFrame, DirectPost, SecureBill)

Update timeline

  1. investigating Feb 06, 2024, 10:43 PM UTC

    We have identified an issue currently affecting SecureBill transactions. Our technical team is engaged and investigating further. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

  2. resolved Feb 06, 2024, 11:02 PM UTC

    Please be advised that an issue affecting SecureBill was identified. A small subset of transactions received request blocks. This is now resolved. If your customer tries again the transactions will be successfully processed