SecurePay Australia incident

SecurePay - Service Degradation - Transaction Processing

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on May 9, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 09, 2023, 06:36 AM UTC
Resolved
May 09, 2023, 06:36 AM UTC
Duration
—
Detected by Pingoru
May 09, 2023, 06:36 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment Processing - SecurePay API

Update timeline

  1. resolved May 09, 2023, 06:36 AM UTC

    We have identified an issue between 15:30-15:32 that affected SecurePay transactions. A small subsection of transactions timed out with 510 and 515 connection resets. These transactions were declined and will need to be reprocessed. There is no further impact identified and transactions are processing as per normal. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via [email protected]