SecurePay Australia incident

SecurePay - Transaction Processing Unavailable

Critical Resolved View vendor source →

SecurePay Australia experienced a critical incident on May 9, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2023, 10:59 PM UTC
Resolved
May 10, 2023, 12:09 AM UTC
Duration
1h 10m
Detected by Pingoru
May 09, 2023, 10:59 PM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)SecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

  1. identified May 09, 2023, 10:59 PM UTC

    We are currently investigating an issue affecting SecurePay Transaction processing. Customers are currently unable to transact and are experiencing time outs. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via [email protected]

  2. monitoring May 09, 2023, 11:20 PM UTC

    A fix has been implemented and we are monitoring the results. Transactions are now processing across SecurePay payment processing integrations. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via [email protected]

  3. resolved May 10, 2023, 12:09 AM UTC

    This incident has been resolved and services are transacting as expected. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via [email protected]