SecurePay Australia incident

SecurePay Payment Processing - Third Party Degradation

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on May 30, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 30, 2023, 11:27 PM UTC
Resolved
May 30, 2023, 11:27 PM UTC
Duration
—
Detected by Pingoru
May 30, 2023, 11:27 PM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchPayment Processing - SecurePay API

Update timeline

  1. resolved May 30, 2023, 11:27 PM UTC

    We have identified an issue processing some transactions through one of our third party bank links today between 07:29 - 07:45. A small number of transactions experienced decline codes of 123 and 91 during the outage. This incident has been resolved and services are transacting as expected. Customers can re-attempt transactions that timed out during this time. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via