SecurePay Australia incident

SecurePay - Service Degradation - Transaction Processing

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on July 25, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2023, 03:30 AM UTC
Resolved
Jul 25, 2023, 03:30 AM UTC
Duration
—
Detected by Pingoru
Jul 25, 2023, 03:30 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRMerchant Portal

Update timeline

  1. resolved Jul 25, 2023, 03:30 AM UTC

    We have identified an issue that is affecting SecurePay transactions. A small subsection of transactions timed out with 510 and 515 connection resets. These transactions were declined and will need to be reprocessed. A fix has been applied. We are currently testing and closely monitoring this fix. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via [email protected]