SecurePay Australia incident

SecurePay - Service Degradation

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on August 16, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2023, 02:11 AM UTC
Resolved
Aug 17, 2023, 05:08 AM UTC
Duration
1d 2h
Detected by Pingoru
Aug 16, 2023, 02:11 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalPayment Processing - SecurePay API

Update timeline

  1. monitoring Aug 16, 2023, 02:11 AM UTC

    We have identified an issue that is affecting SecurePay resulting in transaction processing service degradation. Degradation may have been experience during this window: 16th August 2023 11:25 - 11:50 AEST A fix has been applied. We are currently testing and closely monitoring this fix. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via [email protected]

  2. resolved Aug 17, 2023, 05:08 AM UTC

    This incident has been resolved.