SecurePay Australia incident

Securepay Customer Service channels unavailable

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on August 20, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2023, 10:24 PM UTC
Resolved
Aug 21, 2023, 01:24 AM UTC
Duration
3h
Detected by Pingoru
Aug 20, 2023, 10:24 PM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalSecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

  1. identified Aug 20, 2023, 10:24 PM UTC

    We have identified and are implementing a fix. As a result of an internal issue, the SecurePay technical support phones are currently unavailable. This is not impacting general payment processing. Our Customer service team can still be contacted via email on [email protected]

  2. resolved Aug 21, 2023, 01:24 AM UTC

    This issue is now resolved. Please contact SecurePay on 1300 786 756 if you have any further issues.