SecurePay Australia incident

SecurePay Direct Entry database degradation

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on September 20, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2023, 05:12 AM UTC
Resolved
Sep 20, 2023, 06:02 AM UTC
Duration
50m
Detected by Pingoru
Sep 20, 2023, 05:12 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalPayment Processing - SecurePay API

Update timeline

  1. monitoring Sep 20, 2023, 05:12 AM UTC

    We have identified and are implementing a fix. Some Direct Entry merchants for SecurePay have duplicate rejection records displayed in their account. We are currently investigating this issue and will look at updating our database to remove these incorrect records.

  2. monitoring Sep 20, 2023, 06:01 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 20, 2023, 06:02 AM UTC

    A fix has been applied and duplicate records no long appear in the portal.