SecurePay Australia incident

SecurePay Multicurrency/Dynamic Currency Conversion - Service Unavailable

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on October 2, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill), lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2023, 02:57 AM UTC
Resolved
Oct 02, 2023, 04:43 AM UTC
Duration
1h 45m
Detected by Pingoru
Oct 02, 2023, 02:57 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)

Update timeline

  1. investigating Oct 02, 2023, 02:57 AM UTC

    We are currently investigating an issue with our vendor on our Multicurrency/Dynamic Currency Conversion service. The service is currently unavailable and transactions are timing out. If you have any questions or concerns please feel free to reach out to us at [email protected] or 1300 786 756.

  2. monitoring Oct 02, 2023, 03:19 AM UTC

    A fix has been implemented by our vendor and the service is available. We will continue to monitor it's status throughout the afternoon. If you have any questions or concerns please feel free to reach out to us at [email protected] or 1300 786 756.

  3. resolved Oct 02, 2023, 04:43 AM UTC

    This incident has been resolved.