SecurePay Australia incident

SecurePay - Service Degradation - Transaction Processing

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on October 28, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2023, 01:16 AM UTC
Resolved
Oct 30, 2023, 01:00 AM UTC
Duration
1d 23h
Detected by Pingoru
Oct 28, 2023, 01:16 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalSecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

  1. investigating Oct 28, 2023, 01:16 AM UTC

    We have identified an issue currently affecting SecurePay transactions. Our technical team is engaged and investigating further

  2. monitoring Oct 28, 2023, 01:59 AM UTC

    We have identified an outage between 11:48 a.m. to 12:02 p.m. that has caused an impact on all transactions. Transactions timed out and will need to be retried. We have implemented a fix and our technical team is engaged in further investgation

  3. resolved Oct 30, 2023, 01:00 AM UTC

    This incident has been resolved.