SecurePay Australia incident

SecurePay - Service Degradation - Transaction Processing

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on November 16, 2023 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 10:12 AM UTC
Resolved
Nov 16, 2023, 10:54 AM UTC
Duration
42m
Detected by Pingoru
Nov 16, 2023, 10:12 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalSecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

  1. investigating Nov 16, 2023, 10:12 AM UTC

    We have identified an issue currently affecting SecurePay transactions. Our technical team is engaged and investigating further

  2. resolved Nov 16, 2023, 10:54 AM UTC

    We have identified an outage between 08:57 p.m. to 09:25 p.m. that has caused an impact on all transactions. Transactions timed out and will need to be retried. We have implemented a fix and this incident has been resolved. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or [email protected]