SecurePay Australia incident

SecureFrame V1 Degradation

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on January 19, 2024 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2024, 04:43 AM UTC
Resolved
Jan 19, 2024, 05:50 AM UTC
Duration
1h 7m
Detected by Pingoru
Jan 19, 2024, 04:43 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalSecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

  1. identified Jan 19, 2024, 04:43 AM UTC

    We have identified an issue currently affecting SecureFrame. Our technical team is engaged and investigating further. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

  2. resolved Jan 19, 2024, 05:50 AM UTC

    This incident has been resolved. Service has been restored and we're currently monitoring the platform. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.